The minimum requirements for the game are 2GB of RAM, a GPS-enabled mobile device, and an Internet connection. For optimal performance, we recommend 4GB RAM, GPS, a working Internet connection, and an AR-compatible phone.
If your device meets the requirements above, please also ensure that there is enough space available on your phone to allow for the additional data to be properly downloaded.
If the problem persists, contact us through Player Support, and we’ll gladly troubleshoot this for you.